Teams | Collaboration | Customer Service | Project Management

🚀 See how the UK's leading engineering firm, NG Bailey, supercharged their service request process using Vivantio's unparalleled self-service capabilities. From facing challenges with inefficient service channels to witnessing "absolutely phenomenal" results, this journey sets a standard for customer success in the SaaS space!

Service Management is no longer just for IT. Optimize service delivery and provide all your service teams with the tools to collaborate, escalate and solve problems faster, with a cross-functional, company-wide, service platform.

Learn how Vivantio helps to scale your service operations.

Is your service management software supporting the needs of all of your service departments? Vivantio's service management platform is flexible for a reason - that's what our customers need. Even though many of our customers originally explored Vivantio for IT purposes, they quickly discovered just how easy it is to accommodate the needs of other business units. Watch and learn how Vivantio can support the departments in your business.

Let’s take a look at Automation. Automation reduces workload, improves efficiency, and decreases costs. With the right service management solution like Vivantio, you can manage complex workflows and automate recurring processes within your business, removing the need for manual resources. Many tasks can be automated, from finance and HR management to project management, team collaboration and reporting. Watch the video to learn more.

Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.

To drive better engagement and truly transform customer experience (CX), it's critical to make as much helpful—and current—data-driven information available via self-service. Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision. If you're ready to accelerate your self-service efforts, speak to one of Vivantio's experts today to discover what's possible with a short timeframe and a reasonable investment.

One of the major culprits in declining revenues is customer churn. Stop this "leaky boat" by attending to issues of customer service and help drive your KPIs like Monthly Recurring Revenue. Vivantio can help by providing a Unified Service Management Platform that delivers on Customer Service Optimization.

Are you a company with multiple departments using the same ITSM platform or an IT service desk with multiple technicians? If so, you might want to enable roles and permissions. Roles and permissions are crucial because they determine who–and what departments–can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.