Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.
Remote and hybrid work may lead to higher rates of employee burnout. Take measures to keep employees satisfied and productive.
Measuring sales success isn’t as simple as it sounds. There are many ways to assess sales numbers and customer growth, so the task can quickly become overwhelming. Before you know it, you have contradicting statements and you’re forced to start all over again. This is where KPIs, or Key Performance Indicators, are essential. In this piece, we’ll discuss what KPIs are, which KPIs to use in certain situations, and how to implement KPIs in your sales team.
No matter how successful a business is, every company is going to find moments where they need a sales boost. It might be towards the beginning to build a customer base, or somewhere down the line when sales are slow. This is the time for a sales promotion. In this piece, we’re going to discuss what a sales promotion is, the types of sales promotions, the pros and cons of using them, and the best strategies for your company.
Even though most of us hear "sales" and jump to the image of an individual buyer in a store, it turns out that the majority of sales money doesn’t come from customers but from other businesses. In fact, B2B sales are projected to bring in approximately three times the revenue of B2C sales by 2023.
How can one use idea board software properly? It is wrong to believe that great ideas appear out of nowhere. Great ideas are the outcome of an intentional and ongoing effort to generate ideas and make meaningful connections. As a result, creativity is not a magical ability. Rather, it’s a skill that you develop through time by feeding it and enriching it in different situations.
Traditional paper documents and filing systems have been used to organize businesses’ employee and accounting information for decades. But they are quickly being replaced as technology evolves. Business financial accounting has been revolutionized by paperless accounting and paperless HR systems. These systems use cloud-based technologies to simplify and centralize the storage of essential information.
Before your company can fully embrace digital transformation, you must first deal with the various pitfalls of a remote workplace. The lack of face-to-face interactions means there are certain limitations in communication, especially in information dissemination and engagement. In fact, a study by Deloitte shows that 75% of remote workplaces struggle to keep their members connected as they adopt the virtual setup. This applies not only to employees, but to board members as well.
It’s safe to say the way we work has changed forever. Three-quarters (74%) of professionals expect remote work to become the standard, and we’re seeing more and more companies implementing remote or hybrid working policies. This has been accelerated by the pandemic, but the tide was already starting to turn long before that. The number of employees who work remotely at least once per week has grown by 400% since 2010.
Although social media marketing is currently in vogue, email marketing has long proven to be highly effective at boosting a business’s customer base, building customer loyalty, and reinforcing brands. In particular, Mailchimp has shown itself to be one of the best email marketing platforms for companies in need of email marketing tools.
