A new feature in InvGate Service Desk has been added to the workflow engine. This feature will help teams coordinate semi-structured work where planning the work occurs during one stage of the workflow and then those tasks are fulfilled in another. This is particularly common in Change Management scenarios where: This is great for structured work which is semi-flexible.
ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.
It takes money to make money, right? Hiring an employee is unquestionably one of the most costly aspects of running a business, so it’s important to make sure you hang on to the ones you have, and this is when employee retention techniques come into play! Although companies can be well-equipped with state-of-art tech tools and resources, humans are still required to control and manage said technology making them a critical element of any organization.
At Simpplr, we understand the importance of getting the C-suite involved in internal communications. However, we don’t hear as much about People Managers and what their intended role should be in Internal Communications (IC) efforts. It is something Simpplr, and I feel very passionate about. To help you understand this concept, I would like to share the “why” behind getting people leaders involved is critical to employee experience.
For the first time in a long time, the world of tech, business, and media seem to be less focused on the pandemic and more focused on the future.
If you’re not yet focusing on the customer experience with your organization, it’s time to get started and kick it into high gear. Customer expectations are higher than ever and evolving. You’ve got to get ahead of that. There are often challenges to getting a customer experience program off the ground in any organization, so let’s overcome those and get moving.
Modern has risen above the challenges of the past couple of years to grow significantly. In late 2021 this speedy growth, coupled with the need for its 50 employees to work remotely for most of that time, made it necessary to explore simpler, more effective, and scalable ways to manage their consultancy workflows. Following a careful review of work management systems, Modern opted to work with Scoro, beginning its implementation in January 2022.
Discover what Shadow IT is, how it can drain company resources, and what you can do about it.
When it comes to optimising the customer experience (CX), your work is never really done. Consumer expectations are increasingly rising, and the world of technology is constantly evolving – making it difficult for business leaders to keep up.
We’ve come a long way from the manual system of clocking in and out to track employee hours. The right online time tracking software can make the process more efficient and accurate. Time tracking can provide detailed insights into your team’s work hours and activities. This can help you make business decisions and identify time management problems. Looking for a time tracking software for your team?
