Teams | Collaboration | Customer Service | Project Management

Like many of us, I’ve been curious about whether AI can actually take on real work. Not just write snippets of text or answer questions, but actually do things inside SaaS tools. So after a few nights of very bad sleep recently, I decided to put that curiosity to the test and see if AI could take over dashboard-building duties for me. If I wasn’t firing on all cylinders, maybe ChatGPT’s recently-launched Agent Mode could pick up the slack and build a dashboard for me using Geckoboard.

Woolworths MarketPlus includes some of Australia’s most recognised marketplace brands including Big W Market, Everyday Market, and Everyday Rewards. With customer service teams spread across Melbourne, Sydney, and a large operation in Manila, maintaining high standards and fast response times is a daily challenge. For Kieran Boyce, General Manager of Operations, surfacing performance data to the right people at the right time was a growing concern.

Your sales team collaborates in Slack, but your CRM data lives in HubSpot. When deals progress or leads come in, you want your team to know immediately – but the individual transaction alerts offered by HubSpot only tell part of the story. Within this post, we'll cover the different ways you can get HubSpot alerts into Slack so that your team is always in the loop and able to focus on the job of selling.

Getting timely alerts about your Zendesk support queue is crucial for maintaining great customer service. But if you've looked into Zendesk's native notification options, you've probably discovered they're quite limited for team-wide visibility. The good news is that there are several ways to set up Zendesk notifications that actually work for support teams. Whether you're using Zendesk Support, Talk, or Chat, getting the right notifications to your team can make all the difference.

Sleep innovation brand Simba uses Geckoboard to turn invisible support issues into immediate action, while keeping their distributed team engaged through healthy competition. Graham Paddon is Head of Customer Experience at Simba, the sleep innovation brand on a mission to solve the world's sleep crisis.

Keeping support teams motivated is a constant challenge. As ticket queues grow and SLAs slip, even your most engaged agents can start to feel like they're just keeping their heads above water. It's easy for performance to drop and morale to follow. That's where gamification, when done properly, can make a powerful difference. It helps in two key ways. First, it gives agents real-time visibility into the impact of their work, creating a sense of ownership and momentum.

Most sales leaders have the data. The problem is knowing what it means, and when it matters. HubSpot captures everything, from deals created to activities logged. But that information often stays locked behind filters or buried in reports. By the time a manager spots a slowdown in the pipeline or realises forecast confidence is slipping, the moment to act has already passed. This is not just a reporting issue. It is a performance issue.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for a fireside chat about how their support team is doing something pretty radical: turning customer data into a strategic asset across the company. What followed was a goldmine of insights into how support dashboards are transforming Token’s operations, culture, and even hiring decisions. Here are 9 lessons from their conversation.

Zendesk recently launched its brand-new Dashboard Builder, and there’s plenty to get excited about. To help you get the most out of it, we asked Zendesk Expert Jude Kriwald to break it all down. In this post, he covers what’s changed, what’s improved, where there might be challenges, and how to successfully migrate your existing dashboards. Zendesk recently launched a new Dashboard Builder in Explore.

As Periculo rapidly grew, they realized critical business data was hidden in the tools they use, out of sight and underutilized. Cory Vollbrecht, Director of Operations, shares how Geckoboard helped them make data visible, actionable, and accessible across the company.