Teams | Collaboration | Customer Service | Project Management

Teams can do more with their Salesforce records using digital-first apps and workflows.

Embrace the future of co-working in your digital HQ.

It’s critical to bring new reps into the fold quickly and set them up for success. Here’s a look at how we do it at Slack.

Guru integrates with Slack to bring a fast, accessible and up-to-date knowledge management system to every Shopify team.

How we’re bridging the gap between teams, tools and data so that everyone can work together faster to deliver customer-centric solutions.

Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners.

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster.

Future Forum data shows employee experience scores plummeting as ‘RTO’ policies take effect, particularly for those without schedule flexibility.

The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.

How firms can drive collaboration while complying with regulatory standards.