Teams | Collaboration | Customer Service | Project Management

Since the dawn of man, connection, community, and communication have been essential for our survival and development as a species. Many things have changed over the last thousands of years, but the importance of connection has remained the same.

A larger part of an agent’s job is ensuring things work as they should. Thus, the most common help desk tickets usually relate to employees’ daily tasks. Of course, the definition of “common” varies depending on the organization. However, there are some issues transversal to any IT department. And we’re about to see how to solve them efficiently – and how InvGate Service Desk’s features can contribute to it!

Many of the largest manufacturers have grown through acquisition, and this means bringing together so many different business processes, making the decision on what to consolidate, and what to keep separate, often challenging to say the least. Many manufacturing business processes– such as order to cash– weren’t originally intended to be joined up. That has often resulted in a lack of visibility around the pre-sales and post-sales experience.

Let’s dispense with this myth right away. If you’re a Product Manager and you’re worried that the new wave of “generative AI” tools is coming for your career, you can relax. Yes, software programs like ChatGPT can analyze gazillions of data points and even produce some clever insights. But successful product management is still very much a human profession that requires empathy, lived experience, and a passion for innovation and problem-solving. Can a Tesla drive itself?

Get the most out of time tracking in your remote team with these benefits.

Boundaries are such a blurry line! In general, as a manager or an employer, how can you identify when you can be friendly without jeopardizing your status as a boss? Yes, there is a fine line between being a boss and a friend to your employees! We know you want to be friendly and personable, but you must also set boundaries and enforce rules. If you don’t set limits, you could end up crossing the line and becoming too “approachable“, which can lead to problems in the workplace.

As someone that manages client work, you’re no stranger to the importance of time. Whether you’re tracking time on a project, adding due dates to tasks, or logging time, the clock never stops. As we recently discovered, 57.8 million hours of time was logged last year alone! So to say time management is vital to a project’s success… that’s a no brainer.

As a HubSpot Diamond Partner and Teamwork Partner, Digital Reach is here to help your business solve the crisis of disconnection. With a proliferation of tools, teams often find themselves bogged down by manual tasks, disconnected data, and an overwhelming number of apps to manage customer relationships. This can lead to a reduction in productivity, team alignment, and ultimately, business growth.

Here we go again. If 2022 wasn’t enough, there are new challenges in 2023 staring right at information technology leaders. As interest rates rise and consumer demand slows, companies plan to cut costs and do more with less. But what does all this mean for you? Amid this uncertainty, the IT operations department must adapt well to these changes. Because if they don’t, the business they support will be disadvantaged.