Teams | Collaboration | Customer Service | Project Management

Apploye

Time Management Tips for Call Center Agents

May 18, 2026 By Apploye In Apploye
No matter what hectic job you are in, time management is the key to better results. The better you can manage time and handle issues, the more efficiently you can achieve your goals. In call center customer service, time management is your weapon. Call centers need to master their time management skills in order to maintain service quality and reach daily goals. In this blog, we are going to share the ultimate proven time management tips for call center agents. So, let’s dive in.
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teramind

How to Monitor Employee Internet Usage and Activity

May 18, 2026 By Taran Soodan In Teramind
With hybrid and remote work more popular than ever, it’s never been harder to know exactly what your employees are doing online. Your staff might be working from home one day, then in the office the next. They might be using a mix of company and personal devices to complete their tasks. Unchecked internet use creates some serious headaches for a business, including increased security risks, low productivity, and misused company resources. How should you, as an employer, navigate this minefield?
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we360 ai

AI in the Workplace [2026]: Productivity Without Big Brother

May 15, 2026 By Ishika Takhtani In We360.ai
Most companies in 2026 are already using AI somewhere in their hiring pipeline, their customer support queue, or their project management software. What fewer companies have figured out is how to use it well, in ways that actually improve working life rather than just adding surveillance overhead. This isn't a theoretical question. According to McKinsey's Superagency in the Workplace report, 92% of companies plan to increase their AI investments over the next three years.
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we360 ai

What Causes Low Productivity [2026]: 7 Root Causes + How to Fix Each

May 15, 2026 By Lokesh Kumar In We360.ai
Most articles about low productivity blame the worker. The data tells a different story. According to the OECD, productivity growth across advanced economies has slowed from 2.4% in the 2000s to under 1% today, and that drag shows up on every team’s dashboard, not just on national balance sheets. For Indian and APAC operations leaders, the question is no longer whether productivity is slipping, but which of the seven root causes is hurting your team right now.
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chanty

Employee monitoring statistics: Why Surveillance Boosts Stress but Not Productivity

May 15, 2026 By Lisa Hodun In Chanty
By the time you finish reading this sentence, somewhere a manager has just reviewed a screenshot of an employee’s screen. Mind you, that’s not a hyperbole. That’s just a modern workplace in 2026. Employee monitoring statistics tell two very different stories depending on who’s telling them. Employers see dashboards, productivity metrics, and security systems designed to reduce risk.
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Apploye

12 Standard Call Center Metrics and KPIs to Measure Performance

May 15, 2026 By Apploye In Apploye
Most teams track everything and act on nothing. The real issue is knowing which ones signal a genuine problem and which ones just fill a dashboard. Today, I’ll walk you through the standard call center metrics and KPIs to measure performance. You’ll learn what each benchmark looks like and how to read the numbers before they turn into problems.
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Apploye

12 Essential Software and Technology for Modern Call Centers That Matter

May 15, 2026 By Apploye In Apploye
The wrong tools cost your call center more than you think. Slow routing hurts your results. Disconnected data breaks the workflow. And when agents jump between systems, it adds delays. Together, these issues directly impact your numbers. That said, you already know you need software. But the real question is which tools actually matter and why. I’ll cover the essential software and technology modern call centers use. You'll know exactly which tools to prioritize and what each one does.
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teramind

What is Employee Productivity? Insights, Strategies, Tools

May 13, 2026 By Taran Soodan In Teramind
In this guide, we break down everything you need to know about employee engagement and productivity. You’ll learn how to accurately measure performance, explore proven strategies for boosting motivation, and discover the essential tools — like Teramind — that can turn insights into action.
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Apploye

A Guide to Fostering Workplace Equality with Monitoring

May 13, 2026 By Apploye In Apploye
As an employee, you might face a question in your mind: 'Why am I not?' If it's not you, then you’ve seen it before. A coworker gets promoted faster, but a talented teammate doesn't. It might not be intentional, but it happens more often than people realize. Managers can't know the details of their employees. So, they can't make the real assessments. That’s where workplace equality monitoring makes a real difference. It helps you see what’s actually going on behind the scenes.
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