Teams | Collaboration | Customer Service | Project Management

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.

Step into the Internet of Things (IoT), where seamless connectivity and real-time data sharing transform modern operations. As Managed Service Providers (MSPs) increasingly navigate this landscape, the efficient management of IoT devices emerges as a pivotal task within their repertoire. From orchestrating initial deployment to overseeing ongoing monitoring and end-of-life management, IoT device management becomes paramount for MSPs aiming to deliver seamless IoT services.

Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.

In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.