Customer Experience is the New Growth Engine
Learn how Vivantio helps to scale your service operations.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Making work from home sustainable
What is the difference between energy consumed by 1,000 employees in an office vs. energy consumed by 1,000 remote workers in their homes? It’s complicated. Companies that have performed a sustainability audit probably know how much power the office consumes. They may have designed the building to run on renewables or to conserve energy. They may have tracked recycling and composting. But when much of their workforce is remote, how can they evaluate their sustainability programmes?
We shine when our customers shine
It’s always nice to wake up to good news. We are delighted and honoured to learn that we’ve been ranked #1 across three categories in G2’s 2023 Best Software Awards: Pop the champagne! At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed.
Zendesk Customer Experience Trends 2023 - Conversational experiences #shorts
Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.
B2B Customer Portal: The Modern Competitive Advantage
B2B customer portals ensure that every client receives efficient, personalized service. They solve many of the common challenges that leave B2B customers feeling dissatisfied with their service experience or underserved by their product as a result of their lack of customer education or troubleshooting information. The following table shows some of the most common customer challenges in the B2B space and how customer portals address them.
Optimize your customer knowledge base - YT Shorts
With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, improve your knowledge base, and optimize the customer experience.
CX Personalization: The Key to Outstanding Customer Relations
Customer experience (CX) personalization is vital in ensuring that each client gets the service that meets their individual needs. This involves the ethical collection of necessary information, the use of this information to break up the market into segments based on what “value” means to them, and the implementation of plans and tools to bring that value to as many customers as possible.
Zendesk + Shopify: An eCommerce match made in heaven
Hear firsthand how eCommerce champions, Pair Eyewear and LuxDeco, balance hyper-growth with quality service using Zendesk + Shopify in harmony. In this video, we walk you through how you can execute best-in-class, customer-first experience by leveraging key metrics, core Zendesk capabilities, and foundational integrations.
Zendesk Customer Experience Trends 2023 - Conversational experiences | Conversations with Zendesk
Customer Experience Trends 2023 - Conversational experiences Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.
Top retail trend to watch: Omnichannel CX
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalisation and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.