WhatsApp Cloud App Integration with Rocket.Chat

#rocketchat #securecommunications #omnichannel #citizenengagement #whatsapp
ℹ️ Rocket.Chat Omnichannel Citizen Engagement - WhatsApp Cloud App

Rocket.Chat's Omnichannel apps enable you to connect with your citizens and customers through various channels, including WhatsApp. The WhatsApp Cloud app provides direct communication between Rocket.Chat and WhatsApp using the WhatsApp Cloud API without needing third-party services. In this video, you'll learn how to install and use the app in your workspace.

Keep in mind that assignment of conversations to agents depends on your workspace's Omnichannel configuration and routing settings.

🔗 For further details, refer to the documentation:
WhatsApp Cloud App: https://docs.rocket.chat/docs/whatsapp-cloud-app
Omnichannel docs: https://docs.rocket.chat/docs/omnichannel