Stop Wasting Time on Simple Tickets: InvGate's Virtual Service Agent For Slack

Start a free trial of InvGate Service Management: https://tinyurl.com/3uaaumb9

Your team already lives in Slack — so why send them to a portal? See how InvGate’s Virtual Service Agent brings the service desk right into Slack. Employees can check a ticket’s status, get how-to answers, and open requests without leaving the conversation. And when a human is needed, it escalates with the full chat attached.

Key moments:

0:00 — Intro

0:56 — Why your service desk belongs in Slack

1:20 — Instant ticket status

1:56 — Questions answered

2:21 — Requests created for you

2:36 — Knowledge that gets smarter over time

3:05 — Escalations with full context

The Virtual Service Agent also works on Microsoft Teams and WhatsApp — plus the self-service portal — so you can meet your people wherever they already are.
Learn more: https://invgate.com/service-management/virtual-service-agent