Teams | Collaboration | Customer Service | Project Management

OneDesk - Getting Started: Creating & Sharing Work Views

Jun 11, 2021 By OneDesk In OneDesk
OneDesk lets you choose how your data is displayed. This lets you decide how your work is represented to allow you to better understand and manage the information. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Sharing with Users & Teams

Jun 11, 2021 By OneDesk In OneDesk
OneDesk lets you share projects with your users and teams and assign roles at the team level. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Timesheets & Timers

Jun 11, 2021 By OneDesk In OneDesk
Use timesheets and timers to keep track of all logged hours of work. You can customize the information collected on timesheets and make certain fields required. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Item Creation & Configuration

Jun 11, 2021 By OneDesk In OneDesk
OneDesk allows you to enable and configure multiple item types. They can have different icons, colors, lifecycle statuses, and creation emails. Create and add custom fields to the ticket or task’s individual creation forms. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Live Chat Support

Jun 11, 2021 By OneDesk In OneDesk
OneDesk includes live chat support, allowing you to support your customers in real-time. Your customers can ask questions and include attachments when messaging you. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Subtasks

Jun 11, 2021 By OneDesk In OneDesk
OneDesk lets you divide complex tickets and tasks into smaller, manageable subtasks. The created subtasks can be assigned individually and managed independently. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Macros

Jun 11, 2021 By OneDesk In OneDesk
OneDesk lets you bulk edit tickets, tasks, and projects with macros. Create macros then save or share them with your team to use. Free up your time with the ability to take multiple actions at once. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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scoro

14 Essential Project Management Skills in 2021

Jun 11, 2021 By Liis Milk In Scoro

Bringing together the requisite skills, knowledge, tools, and business processes to achieve the outcome is the core of project management. And there is a long list of skills that enable project managers to accomplish all that. This article will list 14 of the most important project management skills in 2021. According to industry predictions, by 2027, businesses will require 87.7 million employees to work in roles associated with project management.

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geckoboard

How to create a consistent customer experience with your customer service strategy

Jun 11, 2021 By Team Geckoboard In Geckoboard

Helpful, friendly customer service shouldn’t be seen as “optional” by your business. It has serious implications for whether customers will return to your company and spread the word about your products. According to a Qualtrics study, 95% of consumers who rate a company’s customer experience as “very good” are likely to recommend the company.

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