Teams | Collaboration | Customer Service | Project Management

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward.

Messaging helps people foster strong relationships with their family and friends. Now messaging platforms are open for business. Conversational business comprises the different ways messaging channels can be used in support, marketing, sales, and beyond. Customers, shoppers, prospects and leads want to communicate with businesses with the same ease and convenience that they experience when talking to their friends and family.

The average office worker receives 121 emails per day. When faced with information overload such as this, it can be easy to let your guard down and fall for a phishing attack. Phishing is one of the largest security threats out there. They take many different forms and often resemble the types of communications you receive every day — internal team communications, special offers from your favorite companies, or specific emails that pertain to your role (support tickets, leads, incidents, etc.).

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate. All that time spent researching and chasing potential customers can lead to a frustrating dead end. The good news is, lead generation doesn’t have to be time-consuming or fruitless. All you need is a lead-enrichment tool, like Sell Reach.

Ask any business leader, and they’ll tell you that yes, of course, they want loyal customers. But the path from prospect to loyal customer is not a straight line. In fact, it’s fraught with twists and turns, and one wrong move could cause people—even repeat customers—to wander in another direction.

If you asked someone 30 years ago what customer relationship management (CRM) meant, you’d get a very different answer than if you asked that question today. Back then, says Jon Aniano, vice president of product at Zendesk, CRM was a process for tracking sales. It was simply a way for your sales team to get visibility into their sales pipeline and understand how the business might be doing over the next quarter, next month, next year.

Congrats — you have a product or service that people appreciate enough to pay for. But your offering, even if it’s the very best, is not enough to guarantee that your customers are going to keep on being your customers. In order to cultivate customer loyalty, an essential component of your success, you have to also cultivate solid relationships with your customers. A huge part of any relationship, of course, is communication.

Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza.

You probably can’t imagine life without your smartphone. You can just say “Hey Siri, call Mom” and instantly the number is dialed for you. Be honest, do you know Mom’s phone number? It’s practically impossible to remember all of your contacts’ information, and because your phone manages details like a personal assistant, you don’t have to.

Building and maintaining great customer relationships is at the core of any good business model. But staying on top of who your customers are and what their relationship with your business is at any given moment is difficult. And that’s true across the board—whether you’re a small business with a hundred customers or a large one with hundreds of thousands.