Slack vs Email
Email isn’t going anywhere, but it’s showing its age. See how working in a digital HQ can help you get more done with less effort.
It’s critical to bring new reps into the fold quickly and set them up for success. Here’s a look at how we do it at Slack.
Guru integrates with Slack to bring a fast, accessible and up-to-date knowledge management system to every Shopify team.
How we’re bridging the gap between teams, tools and data so that everyone can work together faster to deliver customer-centric solutions.
Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners.
In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster.