Teams | Collaboration | Customer Service | Project Management

Freelancer project management: How to best manage external resources and deliverables

Hiring top-tier freelance talent can help you scale your agency quickly, so it’s no surprise the freelance market is booming. But hiring freelancers is so much more than assigning deadlines and expecting results. Freelance project management can be time-consuming and complicated, not to mention risky. If you want your freelancers to deliver consistent work that exceeds your clients’ expectations, you need to put your freelancer project management process under the microscope.

Process documentation 101: What is it, the benefits, and how to start

What does the disintegration of a $193 million satellite and your company’s last failed project have in common? If we had to guess, the answer is a failure within process documentation. Your business isn’t going to accidentally destroy a satellite – we hope – because you failed to specify whether measurements were in the metric system. No, seriously – that happened.

The definitive guide to website project management

Website projects can flourish or flounder, depending on how effectively they are managed. Proper project management (supported by the right website project management software) can keep things running smoothly. At the same time, an absence of due processes can be a recipe for 404s, buggy designs, unhappy clients, and just about every other type of gremlin imaginable. This ultimate guide will walk you through how to specifically plan and manage website projects.

How to craft a work plan to guarantee project success

“What are you working on?” Wait, what happened with our budget? Why’s this late again?” Sound familiar? Most of the time, poor planning is the root of your project management headaches. But if you stick to a work plan, the status of your projects doesn’t have to be a wild guess. This is especially true when you’re juggling multiple, long-term projects with a bunch of different stakeholders. Thing is, poor planning still ranks among the top challenges of PMs today.

Building a project management communication plan: What is it and why you need one

As a project manager, you’re constantly juggling responsibilities like keeping team members focused, creating achievable schedules, task management, project deadlines, wayward stakeholders, and not to mention the overall project management communication plans. Take a breath because it's a challenging role in any organization. Have you ever wondered what sets successful project managers apart from the rest? Are the best just really good at convincing team members to meet project deadlines?

How to manage scope creep with better project management

Scope creep: It’s an ever-present threat for project teams, a bogeyman lurking behind every decision, threatening to delay or even derail your current project. For project managers, scope creep is especially frustrating. It almost always seems to be due to someone else’s decision — one that’s outside of your control or that you don’t even know about until it’s too late. Yet it’s you, the project manager, that usually gets blamed for any project delays.

13 Slack project management integrations that optimize agency productivity

At its simplest, Slack is a channel-based chat tool that many agencies and client services teams use to discuss issues in real-time. Instead of relying on buried email threads, phone calls, or carrier pigeons, Slack has become a popular tool for one-to-one business messaging, private group chat, voice and video calls, and inter-business collaboration via Slack Connect.

10 tough project management challenges for client services teams (and helpful solutions)

You don’t have to be a project manager to experience the challenges that come with handling projects from start to finish. Owners and agency leaders, like you, run into project management challenges on a regular. And it doesn’t matter if you’re large enough to have in-house project managers or handle those functions yourself. Things happen – projects run off course, over budget, or exhaust your most valuable resources.

The ultimate guide to SEO project management for digital agencies

Search engine optimization (SEO) can be one of the biggest contributing factors to online success. There's a reason why SEO is one of the most sought-after services by businesses and has an expected $83.7 billion market reach by 2025. If you appear higher in search results of a competitive keyword, you get more site visits. And increased site visits expand brand awareness, boost credibility, and lead to more conversions. A well-planned SEO campaign is your best chance of getting to No.