Teams | Collaboration | Customer Service | Project Management

Elevating Customer Support: Five Goals to Focus On

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

The Top 5 IT Service Management Trends for 2024

The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are prepared. Particularly in an innovative and fast-paced environment like IT, taking this time can be a real game-changer for ITSM professionals to ensure they are on track with new trends and industry upcomings.

OneDesk - Quoting

Quote for your services based on project templates. Send quotes directly from OneDesk then convert accepted quotes to invoices. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

TeamSupport | Five Ways to Respond to Angry Customers this Holiday Season

“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.

Integrating InvGate Service Desk and Azure DevOps To Enhance Your IT Support

For organizations looking to improve communication and collaboration between support and development teams, the InvGate Service Desk and Azure DevOps integration is the perfect fit. This integration will enable you to link DevOps Work Items to your service desk requests, streamlining your IT operations and enhancing your service delivery. Ready to see how it works? Let’s see what this integration can do and how to set it up in just a few steps!