What is Net Promoter Score (NPS)? a complete guide
Net Promoter Score helps companies measure loyalty and customer enthusiasm. Leverage NPS metrics to enhance CX and boost your bottom line.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Workflow: How to track problem and incident tickets
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Customer perception: Definition, importance + how to improve it
Customer perception is the opinions, feelings, and beliefs customers have about your brand. Here's how to build, improve, and influence it.
What is a cloud call centre and how does it work?
A cloud-based call centre is a more convenient alternative to traditional call centres for many small businesses. Learn how they work and who can benefit below.
ChatGPT vs. Bard
Gemini and ChatGPT are generative AI tools that can help users find answers, write content, generate code, and more. Learn how they stack up below.
How to Define Incident Severity Levels For Your Service Desk
Dive into the world of Incident Management with our latest video! We'll explore the essential concept of Incident Severity Levels and why they're crucial for any organization.
Top 26 AI Agents Use Cases for Enterprise
AI agents are transforming business operations by autonomously executing complex tasks. Beyond the industry buzz, they deliver quantifiable results that forward-thinking enterprise leaders can no longer ignore.
Getting started with Zendesk QA: Scorecards
Create your own custom scorecards to review your team's performance.
Autonomous AI agents: Everything you need to know
When ChatGPT launched, it swept people off their feet. Businesses worldwide started to use generative AI to brainstorm ideas, gain deep insights, and generate content at scale. The adoption rate skyrocketed, and companies that understood the value of generative AI scaled their operations manifold. But this was just the beginning.
Zendesk: Reinventing customer and employee service in the AI era
We're Zendesk, and we're reinventing the service experience — again. Zendesk makes customer and employee service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.