Zendesk WFM: Initial setup and defining agent work
In this session, the WFM team will walk you through getting started with Zendesk Workforce Management.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Introducing: App Builder
With generative AI, Zendesk admins can now create custom apps in minutes, simply by using plain language prompts. No tickets, no sprints, no code, no expensive development. Just apps that boost agent productivity and move business forward. What used to take months can now be achieved in minutes. App Builder empowers teams to deliver smarter, more tailored support. Start building today!
Why can't I access reports in Zendesk?
Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.
How do I add a Message Us button to my website or help center?
Add a social media button to your website or help center with this tutorial. Learn how to insert its code snippet into your header template.
How to view tickets assigned to myself
Learn how to quickly access your own unsolved tickets in Zendesk Support using the built‑in Views feature.
How to build a generative search report in Zendesk Explore
Learn how to track quick answer exits vs. tickets in Zendesk Explore with step‑by‑step guidance.
Top 12 ITSM Tools And Software in 2026: Expert Review
Choosing the right ITSM tool is a key step in shaping how IT teams deliver services and support business goals. The market is evolving quickly, with vendors expanding features to cover automation, AI-driven support, and integrations that go beyond IT. For organizations planning their 2026 IT strategy, understanding what each tool offers is critical.
How to enable generative search in the help center
Learn how to set up generative search that offers AI generated answers as a summary of your help center content.
How AI Transforms Employee Benefits Support
Managing employee benefits is often overwhelming — endless FAQs, policy updates, and repetitive queries drain HR’s time. With Workativ AI, you can automate benefits support effortlessly, giving employees instant, accurate answers while reducing HR workloads. What you’ll see in this video: How AI agents resolve common benefits queries 24/7 Instant answers on eligibility, coverage, and deadlines Personalized reminders for enrollment and life events.
Webinar: Driving AI Success Through via Knowledge and Collaboration
AI has dramatically increased expectations for support leaders to deliver efficiency, scale, and better customer experiences with the resources they already have. But AI is only as effective as the knowledge and people behind it. TeamSupport partnered with Sara Feldman from the Consortium for Service Innovation to explore how global companies are harnessing collaboration to optimize customer and employee engagement.