Teams | Collaboration | Customer Service | Project Management

Struggling with inefficient field operations? Get your dispersed teams working like a well-oiled machine with Workstatus's Field Service Management software. In this video, learn how Workstatus gives you pinpoint control over field teams through real-time mapping, movement tracking, and more. Optimize schedules, verify work, prevent payroll fraud, and keep projects on budget. Gain the visibility you need to manage dispersed teams and remote workers effectively.

Many agencies--just like yours--are echoing this common refrain: Either it’s feast or famine right now. In today's episode, Joe Sullivan shares how his agency, Gorilla 76, is experiencing a "feast" season where demand is exceeding supply. They’re having to tell clients they can’t start working with them for several months–even if they’re ready to sign & start today. It’s a good problem to have, but one that they’ve still got to solve. An aim for what Joe refers to as “managed growth.”

Explore how developers can manage incidents in Jira Software using the new incidents tab. The incidents tab pulls relevant incidents from Jira Service Management and other third-party tools, into Jira Software so developers can focus on incidents impacting software components they’re responsible for in the same tool where their development backlog lives. For more about Incidents in Jira check out these articles.

Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate Service Desk's visual workflow builder already allowed users to drag and drop components into a process to define its multiple steps. But with the latest update, they can build, modify, and optimize them in minutes without technical knowledge — making it perfect for speeding up your Enterprise Service Management (ESM) strategy!

Welcome to the May edition of What’s new in Asana. First, build rules faster with smart workflows. Next, use the “Viewer” privacy level to give project members view-only access to project information. Finally, filter and sort portfolio items to quickly analyze data and derive insights.

Learn how you can automate canvases with Slack Workflow Builder.

Learn how to setup canvas variables.

How can you leverage thought leadership to gain new followers, win new clients, keep them longer and increase referrals for your agency? Susan Baier, Founder of Audience Audit, where they help agencies create thought leadership content based on quantitative research that builds trust with potential clients, has seen thought leadership done well (with great results) and has seen it done poorly (with wasted time and money).

Wondering what it truly means to put your customers first? We've got you covered. Discover what customer centricity means, why it’s so important, and dive into three essential tips for prioritizing a customer-centric culture within your business. Watch now and take the first step to leading your business towards a customer-centric future.