Teams | Collaboration | Customer Service | Project Management

​​Scoro, the leading work management software platform for agencies, consultancies and professional services firms has today announced winning in two categories at The Global Business Tech Awards. The firm was awarded Tech Company of the Year, as well as Scoro’s CEO and Founder, Fred Krieger, being named as Entrepreneur of the Year. The judges also awarded Scoro one of four silver medals on the night in the SaaS Company of the Year category.

For many managers, there are two questions on permanent loop within their work: 1. Am I doing enough? 2. How do we make things quicker? When it comes to the first question, it is often a struggle to know when to let go. As a manager's role and responsibilities grow, and as their teams reach new levels of maturity, there is a need to shift focus towards the most important processes, while letting their team take responsibility of some others.

IT service management (ITSM) is big business. There are so many tools, vendors, and resellers out there, so how do you choose? If you work in a service desk or ITSM environment, the ITSM tool will be one of your most important spends. The right tool can help customer engagement, improve processes, and support effective incident resolution. As IT continues to recover and evolve in this new, post pandemic reality, “the best ITSM vendor” will mean different things to different people.

It is crucial to have the proper tools in place to provide excellent customer service. Call Center Quality Assurance Software is one of those tools. This type of software helps businesses evaluate the performance of their customer service operations, in-house or outsourcing to call center companies. Call centers and customer service teams rely on quality assurance (QA) processes and procedures to improve customer satisfaction and employee engagement.

Today more than ever, businesses around the world are investing time and resources in optimizing and improving their business efficiency. After all, time is money – and an efficient business can produce more within shorter timeframes. But recent statistics show that over 75% of businesses operating in the US are negatively affected by their employee’s time theft schemes – which account for the most common type of time fraud and occupational abuse.

Paid vacation should be a mandatory benefit for all employees. When a company offers paid vacation days, it means you get to take time off work while still earning money. As such, you are perfectly entitled to wonder if you are receiving enough vacation pay or not. Some employers will be a bit sneaky when assigning paid vacation days to employees, as they know you don’t know what the norm is. So, how many vacation days per year is normal for the average worker?

Payroll for your small business doesn’t have to be a time-consuming task. If you are wondering “can I process payroll myself” and pay employees in the right way, the answer is, yes, you can. Small business owners can ensure they give employees paychecks in the right ways. Let’s show you everything you need to know to navigate the payroll system and deal with payroll taxes so self employed business owners can process payroll manually.

Paid Time Off (often abbreviated to PTO) refers to the time an employer grants to an employee for that team member to spend outside of the office, while still receiving compensation. While certain aspects to PTO are state or industry mandated, there is plenty of wiggle room for business owners to make their own adjustments based on what’s right for their workplace. Therein lies the power of understanding everything that goes into a paid time off policy.

As almost every industry enters the third year of grappling with the pandemic’s effects, companies are constantly in search of methods to support growth and demand. But often, growing rapidly comes at a cost. As does standing still. Companies that are spread thin, understaffed or under-resourced are at risk of not remaining competitive or providing customer experiences that are lacklustre.

Our team has been working hard behind the scenes on a dedicated enterprise installer for on-premise deployments of Element - and now it’s ready for launch! Many of our larger customers (especially those in areas such as public sector, telco, utilities and education) have strict compliance obligations that necessitate them hosting data on-premise. We’re committed to ensuring anyone can deploy Element on-premise securely, swiftly and without compromises.