Workforce analytics is the process of gathering employee time and activity data and reviewing it to find ways of increasing productivity and improving engagement. That means it’s crucial for analyzing performance, spotting trends, and making data-driven improvements. It’s also essential for effective human capital management (HCM).
The COVID-19 pandemic accelerated a shift to hybrid and remote work that many business leaders saw as inevitable. There’s a lot of data about the uptake and effectiveness of ‘going remote’, and the message is overwhelmingly positive. But we’re focused on reducing costs. So let’s zero in on the costs and benefits of remote work.
Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between $1,850 and $12,750. Increase these estimates if you’re purchasing hardware for more than one agent. Ongoing costs run between $1,200 and $7,600 per month. Increase these estimates for larger teams since the price of many of these software fees is per user.
Retaining good employees should be a key effort for all organizations. Replacing employees is costly. Searching for new talent requires significant internal time, not to mention the cost of placing job ads, paying job board fees and engaging recruiters. Then there are the costs associated with onboarding and training. Organizations battling employee churn also suffer from a loss of institutional knowledge, lower team morale and reduced productivity.
The lasting impact of the COVID-19 pandemic has reshaped how businesses and their leaders think about the workplace. As we look to the horizon, the year 2026 has become a focal point for many executives, marking a time when they anticipate a definitive stance on office-based working. Based on a recent report from The Times, the forecasted workplace model seems to lean towards a full return to the office.
A healthy work-life balance is something everyone strives for. Employees with a harmonious work-life balance are more satisfied in their jobs, more productive at work, and more fulfilled at home. But finding that balance can be difficult. That’s why we’ve gathered 14 top tips to help you improve your work and personal lives. Read this guide to discover how to establish a healthy and productive work-life balance.
What would you change about how your company operates? Nobody’s perfect, not even the world’s top CEOs. No matter how big or well-managed, every business can be improved in some shape or form. Bosses, managers, and senior figures must ensure that the business processes they put in place are consistent and productive to maximize efficiency and drive profitability. This will give your company the best chance of success and continued growth in the future.
Tracking individual team members’ projects, deadlines, and resources is no easy feat. Instead of juggling emails, calendar events, and sticky notes, simplify the process with an employee task tracking solution. From manual methods to automated tools, this guide covers the best task trackers for remote, hybrid, and in-office teams—including tips for maximizing the value of whichever option you choose.
The digitization of the workplace has been ongoing since Alan Turing invented the first computer to break German codes during World War II. Quick to seize on their usefulness to do calculations faster and more accurately than humans, businesses have been inventing new uses for them ever since. At the end of the 1990s, the roll out of the Internet and the adoption of email as the dominant method of business communication took the digital transformation of the workplace to new heights.
Time management is a valued skill in all stages of life. From school to the workplace to home, good time management helps people schedule tasks in order of priority. There are a lot of tips on time management due to its wide range of usefulness. Some of the tips are useful, while others might not be as effective at improving your time management abilities. This post will delve into common misconceptions around time management and some tips and techniques you may want to try.
