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Extend vs Unify: Microsoft Teams Contact Center Integration Without Choosing Sides

Oct 2, 2026 By Markus Weisbrod In Luware
Microsoft Teams contact center integrations follow one of three models: Connect, Extend, or Unify. Extend builds the contact center into the Teams client. Unify runs Teams Phone calls in other applications, such as customer relationship management (CRM) software. You don't have to pick one: on a platform certified for both, each team works in the model that suits it.
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Luware Introduces NimbusOne Client Following Microsoft Unify Certification

Luware Introduces NimbusOne Client Following Microsoft Unify Certification

Oct 1, 2026 By Luware In Luware
Luware Nimbus is Luware's cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has certified Luware Nimbus for Unify, the integration model behind the new client. Luware is one of 10 organizations worldwide with this certification. Real-time AI transcribes and summarizes calls as they happen, so notes are ready when the call ends.
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