New! Introducing Workforce Activity Tracking | Zendesk

Available to Suite Professional customers and above, Workforce Activity Tracking gives you a free 24-hour view of agent activity across tickets and channels.

Review workload distribution, Average Handle Time (AHT), and activity patterns to better understand what's driving your operational metrics, all directly in Zendesk.

Learn more: https://zdsk.co/4vrZD3b

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