Teams | Collaboration | Customer Service | Project Management

Four work trend predictions for 2023 and beyond.

We all know that productivity is a key issue for BPOs of all types. We also know that BPOs have had to deal with more productivity related-issues in recent years due to the move to remote and hybrid working. However, BPOs that are still based primarily in a physical office also face many challenges around efficiency and employee engagement, particularly in this current tight job market.

A guide to the four types of outsourcing.

Building a successful business relies on employee engagement, but achieving it is not an easy task. Globally, just 20% of employees are engaged with their work. This begs the question, what went wrong? The "war for talent" concept is likely something you've heard before.

How to address remote work challenges with different tech tools.

According to teambuilding statistics, more companies are now paying attention to virtual team-building activities during lunch break. In fact, the numbers have soared by 2,500%. America takes the second spot when it comes to the number and variety of employee motivational games. This way, managers and team leaders try to establish an inextricable connection between team members and set people in the proper mood for efficient work.

Get the most out of time tracking in your remote team with these benefits.

Boundaries are such a blurry line! In general, as a manager or an employer, how can you identify when you can be friendly without jeopardizing your status as a boss? Yes, there is a fine line between being a boss and a friend to your employees! We know you want to be friendly and personable, but you must also set boundaries and enforce rules. If you don’t set limits, you could end up crossing the line and becoming too “approachable“, which can lead to problems in the workplace.