Teams | Collaboration | Customer Service | Project Management

In operational environments — such as government agencies, emergency response teams, or critical infrastructure operations — teams often need to monitor multiple communication channels simultaneously. So we’re delighted to release Grid View to monitor, send and receive messages across multiple rooms simultaneously. It’s designed for teams that need to keep an eye on several conversations and data feeds simultaneously.

We’ve seen increasing interest in our ESS Community distribution from those looking for a free-use replacement of Mattermost Entry. Back in October 2025, Mattermost announced limitations as from Mattermost v11 for both of its free-use tiers (Mattermost Team Edition and Mattermost Entry). The chat history limitation of 10,000 messages for Mattermost Entry has caused a lot of frustration, especially considering it’s a self-hosted solution.

At The Matrix Conference 2025, I had the pleasure of presenting alongside the Element Call team on how we’re evolving real time communication on Matrix. I gave an introduction to Matrix, the missing primitives needed for real time communication (RTC) on top of Matrix, an overview of Element Call, and an outlook on adapting calling across the Matrix ecosystem. Watch the whole presentation.

At The Matrix Conference 2025, David Langley (Engineering Manager), Gaëlle Hunt (Product Designer) and I (Danielle Kirkwood) presented on how Element Web is evolving, bringing the web and desktop version of the Element app in line with the sleek design and usability of Element X on mobile. Watch the whole presentation.

At The Matrix Conference 2025, I shared the latest updates on Element Server Suite (ESS) - our distribution for Matrix-based deployments. ESS includes both the Classic stack and the new Helm-based ESS stack (organised into three editions: Community, Pro and TI-Messenger). Let’s break down their capabilities, and take a look at what’s ahead on the roadmap. Watch the whole presentation.

Act now: continue sending & receiving encrypted messages In April 2026, we will be rolling out a significant update to strengthen the security of your conversations: unverified devices will no longer be able to send and receive end-to-end encrypted messages via Element.

We’re happy to announce that new Long Term Support (LTS) releases for Element Server Suite (ESS) are now available for ESS Classic, ESS Pro and ESS TI-M. We encourage our customers to upgrade accordingly. Long Term Support versions, of course, are of particular importance for workplace deployments that need to prioritise stability over new features. Please visit ESS Classic 25.10 LTS release notes or ESS Pro 25.10 LTS release notes for full details.

At The Matrix Conference 2025, I had the opportunity to present how we’re building large-scale, multi-tenancy hosting for TI-Messenger - the standard for secure communications across the German healthcare system.

Yesterday hundreds of thousands of organisations around the globe lost important services because of a fault in a datacentre in Northern Virginia, US. It’s yet another reminder of just how vulnerable centralised technology solutions are to global outages. Signal, Slack and Zoom were all among the many services to go down as a part of the AWS outage.

Element is focused on providing sovereign, secure and interoperable communications for the workplace; especially governments and public sector organisations. To date, this has centred on providing an enterprise-grade backend; Element Server Suite Pro. It gives end-user organisations (and the hosters that support them) everything they need to safely administrate end-to-end encrypted real time communications in line with corporate norms and compliance requirements.