Teams | Collaboration | Customer Service | Project Management

Surveillance vs Visibility | #Workstatus

Is your employee tracking software helping you lead... or just helping you watch? There's a big difference between surveillance and visibility, and confusing the two could be costing you productivity, trust, and your best employees. In this video, we explore why traditional employee monitoring often creates the wrong behaviors and what modern leaders should actually be measuring.

Workforce Intelligence Explained: Turning Work Data into Business Outcomes

Can workforce data actually help businesses grow? With work intelligence, organizations can transform everyday work data into actionable insights that improve productivity, workforce planning, and overall business performance. In this blog, you’ll explore how the workforce intelligence tool works and how it helps businesses turn work data into measurable outcomes. Let’s go!!

How IT Services Teams Track Time: Insights from 84M+ Hours Logged

Time Tracking sounds simple: But in reality, every IT service team tracks time differently based on how their teams work. A small agency tracks time differently from a large enterprise. A field team works differently from a remote software team. But every business is trying to answer the same question: Where does the time go? And how does it affect productivity, delivery & profits?

Workstatus Updates v6.18: New Reporting Suite, Client Portal Enhancements & Smarter Workflows

The latest Workstatus release is here with powerful new reporting capabilities, expanded Client Portal features, and a smoother experience across your entire workspace. In this video, you'll discover: Advanced Reporting Capacity & Bench Report for smarter resource planning Billable vs. Non-Billable Hours Report for utilization insights Timesheet Submission Report for improved compliance Cleaner report organization with pinned reports, scheduling, exports, and email sharing.

IT Services Utilization Benchmarks: Are You Above or Below Profitability?

Ever feel like your team is busy, but profitability is still inconsistent? This is a very common challenge for many IT service teams: they work at full capacity, yet the stronger margins don’t always follow. In service businesses, utilization plays a very important role in profitability.

Why Operational Intelligence Is Replacing Traditional Workforce Reporting

Most organizations have access to a large amount of workforce data. They track: Yet operational problems still happen. The problem is not a lack of data. The problem is that traditional workforce reporting mainly looks at the past. Modern operations need visibility into what is happening right now. This is why more organizations are adopting operational intelligence software.