This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

Whether you call them AI assistants, copilots, or teammates – there’s no shortage of AI features that promise to help individuals work smarter, better, and faster. But at a time when the workplace grows more distributed and the need for better collaboration and connection becomes more crucial, we should instead be thinking about how AI will actually help teams — not just individuals — work better together. After all, no great achievement is accomplished alone.