Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate Service Desk's visual workflow builder already allowed users to drag and drop components into a process to define its multiple steps. But with the latest update, they can build, modify, and optimize them in minutes without technical knowledge — making it perfect for speeding up your Enterprise Service Management (ESM) strategy!

Wondering what it truly means to put your customers first? We've got you covered. Discover what customer centricity means, why it’s so important, and dive into three essential tips for prioritizing a customer-centric culture within your business. Watch now and take the first step to leading your business towards a customer-centric future.

Finally here, our fourth episode! For today’s episode we have Emily Zwecker, Senior Manager of Internal Comms here at Slack. In this episode Emily shares a lot of knowledge and some great tips, to help Internal Comms teams to work through Slack in a way that is more simple, more pleasant and more productive.

Learn how to setup canvas variables.

Learn how you can use canvas templates.

Watch Rosanna Knottenbelt, Product Lead at Miro walkthrough her sprint planning process with her team in Miro. Rosanna shares a holistic view from product roadmap to task estimation and valuable tips to make planning engaging, collaborative and efficient for your team. If you like Rosanna’s board, head over to Miroverse to try it out with instructions on how to use it from Rosanna. It’s free.

Discover artificial intelligence strategies that empower your team, reduce costs, and deepen your customer connections. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Should you productize your services? Does a productized service business completely differ from the standard agency model? Can both models co-exist within the same business? These are all questions we answer in today's conversation with Sam Shepler, CEO of Testimonial Hero. He transitioned from leading a full-service video production agency to founding a productized service business in 2018. In this episode, Sam shares the 3 specific benefits of productizing your services--and the potential pitfalls to look out for.

Learn how to optimize your mindset with mindset coach Ben Crowe, who's worked with No.1 tennis champions, Olympic Gold medalists, champion surfers, record-breaking race car drivers, and execs from Nike. He chats with Atlassian's Dom Price about elite performance and the relationship between sports teams and business teams, "human being vs. human doing," and the ways we can tap into our mindset to find incremental improvements in how we see and relate to the world.