The pandemic has made Unified Communications and Collaboration (UCC) Platforms like Microsoft Teams essential for remote work. As organizations rely on Teams (and similar applications) for meetings, user experience becomes critical. Many DEM solutions promise effective Microsoft Teams monitoring. However, many such solutions lack data acquisition to measure and quantify results. Many DEM tools struggle with the nomadic nature of work today and can't capture or partition metrics depending on where employees work; hybrid, at home, or at the corporate HQ. This article assesses the effectiveness of performance monitoring compared to other solutions.
This article covers the benefits and instructions for deploying Service Watch Desktop for end-user devices and Desktop Virtualization platforms such as Azure Virtual Desktop, Windows 365, or Amazon Workspaces. The use of Virtual Desktop Infrastructure (VDI) is on the rise because of remote work, and increased need for security, and outsourcing. The rise of these environments brings the need to proactively monitor and troubleshoot remote virtual desktops - there are lots more moving parts, for sure.
The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets done. Consequently, how organizations measure their performance needs to change as well. Rather than just focus on network availability or simple uptime, they need to dig deeper and monitor User Experience. EXperience Level Agreements (XLA) as opposed to the traditional Service-Level Agreements help them reach that goal.