Outsourcing has been an important part of many big businesses’ plans since the 1990s. Many businesses have moved operations to places like Brazil, the Philippines, and India in the past to save money on labor costs. These countries now have inexpensive call centers and IT services. Because of this setup, which was made possible by fast data networks, work could be done almost as quickly as if it were done in person, but for a lot less money.

Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and chief innovation officer of Time Doctor, and featuring GQ Fu, CEO of LTVplus. AI is an essential part of modern customer service. As businesses strive to boost efficiency and enhance client experiences, artificial intelligence (AI) is becoming increasingly significant in the customer service industry.

If you work in a fast-paced business, it’s not hard to see why real-time analytics might be valuable. Being able to analyze live (or near-live) data can help you and your team react faster, and make more informed decisions in the moment. Setting up analytics and reporting systems always has the potential to cause a headache – this is especially true when it comes to working with real-time data.

The way companies track and manage workforce productivity is changing. The change is more frequent for companies with teams working from home or in different places. The tools and methods used before to track productivity do not work well now. Most businesses are switching to web-based trackers for productivity monitoring. Many business leaders feel pressure from management to make teams more productive. A report says 71% of business leaders feel this pressure.

Finding the right DevOps talent to accomplish a seemingly endless series of complex technical tasks has become a top priority for organisations. As businesses strive to increase agility and scalability with the use of enterprise-grade cloud architecture, adopting practices like continuous integration and continuous delivery (CI/CD) become highly sought-after.

Small business owners often face challenges setting up a payroll system, particularly if accounting isn’t their strength. It can lead to errors, late payments, or compliance issues. There are some factors that influence the choice of the right payroll system for a business, such as; Accurate payroll is important because incorrect tax filings can lead to penalties, fines, and legal implications for the business. Thus, it impacts its financial stability and reputation.

Story points are an estimation technique used in Agile project management methodologies to help your team scope the effort required to complete a task. Story points account for factors like task complexity and uncertainty, which makes them more accurate than other estimation techniques such as time-based estimation. Estimating story points may sound complicated, but we’ve got you covered—we’ve broken down the process into six simple steps.

Are you struggling to find ways to be productive? You’re not alone. Productivity is something that most people struggle with at some point or another. But don’t worry – you can do several activities and strategies to be more productive in your day-to-day life. This guide will get you more out of your day by setting achievable goals, organizing your time and workspace, and using productivity tools and techniques. Let’s get started!

Accessibility is not just a mere add-on, but a defining facet of Rocket.Chat. In order to ensure no one is left behind in the digital dialogue, we’ve made our platform easier to use and more accessible in this latest version. We firmly believe that communication shouldn't discriminate; it should be made accessible to everyone, taking into account differing technical competencies and physical capabilities. As we move into the second quarter of the year, we keep up the pace.

As an agency, profitability depends greatly on accurately tracking and understanding your company’s key metrics and data. This includes not just financial metrics, but also operational, sales, and project management data. In this guide, we’ll walk you through 16 key agency metrics and data to know and track to improve your agency’s profitability.