Zulip 1.8: Open source team chat
We're excited to announce the release of Zulip Server 1.8, containing hundreds of new features and bug fixes.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
What's Good: Skills Based Routing in Zendesk Chat
With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.
Zulip 1.7.2 security release
Today we’re releasing Zulip Server 1.7.2. This is a security release, containing just a handful of cherry-picked changes since 1.7.1.
Riot.im Web 0.14 is HERE!!!
After far too long a wait, Riot.im 0.14 is here (landing in conjunction with Synapse 0.27.3) and it’s a big one! We’re landing (big breath in): community filters, publicly-joinable communities, E2E stability across multiple tabs, E2E key re-request UX, granular settings, performance and memory footprint refactors, a new ‘Status’ theme and a whole bunch of languages! *phew*
What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.
TeamSupport Integration with Salesforce
See how TeamSupport customer service software integrates with Salesforce CRM to give your team the best of both worlds.
Reporting & Metrics to Improve B2B Customer Support
This eBook explores the key metrics you need to be looking at in order to improve efficiency and increase customer satisfaction and retention.
How live chat helps businesses and consumers
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
Customer Service As A Growth Strategy
Over 98% of all US companies are Small and Mid-sized Businesses (SMBs) and for them, it is especially important to maintain happy customers as a key factor in company success and growth. Despite this, customer support is often overlooked as an important component of the customer experience - many times simply because of a lack of time and resources.
TSU Webinar - March 2018 - Community
Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features!