Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

For many, Excel spreadsheets are a no-nonsense way to keep track of your business KPIs. Whether you want to track company revenue, sales team performance or key marketing indicators, Excel is the go-to tool for many business leaders who want a simple way of monitoring the metrics that matter. However, you may have noticed that Excel is not the most effective way of getting your team to take notice of your KPIs.

The Biden administration began advocating for more regular, “meaningful” in-person work at federal agencies in April 2023. The vast telework methods that were implemented during the epidemic were significantly altered by this instruction. But after a year of this change, federal employees are starting to wonder more and more about the reasoning behind it, which is igniting discussions about whether it is really necessary or beneficial return to office settings.

Retaining excellent talent is just as important as attracting it in today’s competitive corporate environment. Although there are numerous ways to improve employee retention, the employee survey is one of the most useful but least-used instruments. Through direct employee feedback, firms can obtain valuable insights that lead to significant transformations. This tutorial will examine the various ways that employee surveys might improve retention.

Visual project management allows you to see your project tasks and workload displayed in a visual format. When you can see your work, it’s easier to streamline efforts across your team, stay on track, and avoid potential bottlenecks. Often, this is done as a project timeline, calendar, or Kanban board. Learn more about the most common visual project management tools and how to use each (with examples).

Long-term goals are objectives you want to achieve months or years down the road. Setting this type of goal gives your work purpose, helps you make better decisions, and offers a hefty dose of daily motivation. In this article, we explain how you can use long-term goals to accomplish big things over time, with examples. When you think of an ideal future for your work, what do you see?

Growing data breach occurrences are the biggest concern for industries where maintaining high regulation is critical. With the challenges ahead involving managing remote and hybrid teams in evolving workplaces, aligning them with compliance rules, and securing business operations – concerned organizations with data-intensive operations are looking for the right solutions to gain threat intelligence and avoid non-compliance or loss of client trust.

Learn more about the legal issues related to tracking your workers. Get a better understanding of the federal and state laws when it comes to using employee monitoring software.

The rise of remote and hybrid work arrangements has transformed how modern software development teams operate. With distributed DevOps and Scrum practices now the norm, effectively leading these geographically dispersed and virtual teams has become a critical skill for tech leaders.