Teams | Collaboration | Customer Service | Project Management

One of the most important things to understand about the data that your business is creating is that you're talking about so much more than just a collection of files sitting on a hard drive somewhere. Contained within that data is the context and insight you need to not only understand how far your organization has come, but also to better predict where it might be headed.

There's only one way to make sure a project pipeline exploding with tasks and deadlines can be handled successfully—and that’s with planning. That's why many successful project managers and agencies use resource management software to organize their workflows. These tools are designed for a specific purpose: to make sure your team has enough time to complete the tasks on their to-do lists.

Remote sales have become increasingly common, but it took a pandemic to truly establish virtual selling as the new normal. A McKinsey survey conducted in the wake of Covid-19 found that over 75 percent of buyers and sellers alike now prefer virtual sales meetings over face-to-face interactions. And just 20 percent of B2B buyers said they wanted to go back to in-person presentations of the past. This would seem to be the evolution of the classic “road warrior” salesperson.

Picture this: You’ve just taken on responsibility for a new sales team. You set out to craft an annual sales plan, but you quickly discover that you’re missing key insights and data points. You don’t know what the market for your product looks like, how many sales agents you’ll have on your team, or how much revenue your company made last year. To write a successful sales plan, you’ll need that critical information.

Over the first half of 2021, we have been hard at work to make your work life easier. Everyone will agree that 2020 was a year of many changes. So, we took those changes as an opportunity to provide you with a better user experience. In case you missed it, here are the latest product updates. Let’s check out all the cool new features we’ve released so far this year.

Have you considered leveraging cloud-based software solutions to improve your customer service management? Workflow automation software can elevate customer experiences by improving response times. If you’re looking for a way to streamline communication between all parties, you need a centralized hub for project implementation and delivery. 58% of American consumers are prepared to switch companies because of poor customer service.